Lone Worker Safety Training Course

Lone worker safety training is essential to many roles. Many employees do not consider themselves lone workers however if they find themselves working alone, perhaps in an interview room or in a more isolated area they are often exposed to the same risks as someone working away from base.

Some examples of lone workers and roles include:

• Visiting clients’ homes.  
• When having to deny people money, claims advisers can risk conflict and physical injury.
• Interviewing a customer on their own 
• Engineers go into lonely places (e.g. blocks of flats to do routine maintenance).
• Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, violence or abuse.
• Healthcare professionals
• Council employees

Participants will develop strategies to remain safe which they can implement into their daily practice. The course also introduces a range of conflict management and de-escalation skills.

By the end of this one-day training course, the participants will:

• How to plan lone working
• Essential dynamic risk assessment
• Manage the risks when performing site visits.
• Understand how people respond differently when on ‘home territory’.
• Plan for extraction and raising the alarm
• Exude confidence when dealing with situations
• Build colleague support strategies

Lone working can be managed so as to reduce risk. Tactical awareness on how to approach  situations and to develop a dynamic response to changes in circumstances are essential to lone worker safety. Lone workers are more at risk from violence and aggression when they do not have colleague support. 

• Understand the risks associated with their specific lone working role
• Risk assess lone working situations
• Create tactical strategies to plan visits
• Understand the legal aspects of lone working
• Build team support procedures
• Use safety protocols to manage different lone working situations built into a lone worker trail
• Understand the impact of their body language, words and phrases when managing conflict
• Use practical techniques to manage aggressive situations
• Mitigate lone working risks
• Develop escape plane to remain safe
• Report incidents and near misses

• Dedicated consultation during the course content development
• Professional communication running up to the start of the programme
• Advice and guidance based on our years of experience
• Reliability, punctuality and professionalism from start to finish
• Engaging and personable trainers
• Interactive training that will accelerate learning and outcomes
• Post learning course resources for all participants
• Post course administration returned promptly to organisation
• Regular consultations, reviews and discussions with you the client during the  programme delivery
• Ongoing support and consultation

• Managing Conflict on the Telephone
• Conflict Management Skills for Managers
• Managing Conflict in Person and on the Telephone

Conflict Management Skills and Lone Worker Safety – BLUE CONCEPT TRAINING

Get in touch to discuss your training needs.

You can call us on  + 44 (0) 845 257 7461 or use our contact form