Knowledge Base
How to deal with passive aggressive behaviour
People who exhibit passive aggressive behaviour may or may not recognise what they do or why they behave in this certain way. Let’s look at some examples of passive aggressive behaviour, what their motivations may be
How self-talk effects how we deal with people.
Our self-talk will effect how we manage any interaction and thus the outcome. When approached by a customer with an issue, sometimes you may think to yourself, ‘here we go again, another so and so who
