Knowledge Base
7 Tips on how to manage a demand to speak to the manager.
7 Tips on how to manage a demand to speak to the manager. If you work in any customer facing role, I am sure that you have had this request a few times. There are a
How to develop de-escalation strategies by using ‘their’ words
You will be familiar with the phrase ‘they speak my language’ and very often we will experience that feeling of being ‘connected’ literally because a person is using our language. How can we use this as
Housing Association Training
Blue Concept Training has a wealth of experience in providing housing association training. Through this experience we understand the operating culture and the challenges faced. As a result of our close working relationship with Housing Associations
3 Mistakes we make with difficult people
When we manage difficult people there are three mistakes that can make a situation ten times worse. Learn three alternatives that will help you achieve the results you need. I recently reflected on a nugget of
