7 Tips on how to manage a demand to speak to the manager. If you work in any customer facing role, I am sure that you have had this request…
You will be familiar with the phrase ‘they speak my language’ and very often we will experience that feeling of being ‘connected’ literally because a person is using our language.…
Blue Concept Training has a wealth of experience in providing housing association training. Through this experience we understand the operating culture and the challenges faced. As a result of our…
When we manage difficult people there are three mistakes that can make a situation ten times worse. Learn three alternatives that will help you achieve the results you need. I recently…
People who exhibit passive aggressive behaviour may or may not recognise what they do or why they behave in this certain way. Let’s look at some examples of passive aggressive…
Blue Concept Training
International House
64 Nile Street
LONDON
N1 7SR
