NHS Conflict Resolution Training Course - ZOOM

NHS employees who face behaviour that challenges both from patients and relatives. The training is appropriate for hospital based staff, community staff and emergency vehicle crews. 

Based on a foundation of the NHS training curriculum and developed over many years as dedicated providers to a number of large NHS Trusts, this training is proven to deliver results. 

• Verbal and non-verbal communication skills
• Identify behaviour drivers
• Recognising warning signs
• Cultural awareness
• De-escalation techniques

• Describe  6 common causes of conflict
• Describe 2 forms of ‘Communication’
• Identify how communication can breakdown
• Identify a communication models that can assist
• Recognise patterns of behaviour that you may encounter during conflict situations
• Recognise different warning and danger signs
• Identify de-escalation strategies
• Identify impact factors that may affect conflict situations
• Describe the physical stance and positioning when dealing with conflict

• Course delivery via remote ZOOM technology
• Dedicated consultation during the course content development
• Professional communication running up to the start of the programme
• Advice and guidance based on our years of experience
• Guidance on using the ZOOM platform 
• Engaging and personable trainers
• Interactive training that will accelerate learning and outcomes
• Post learning course resources for all participants
• Post course administration returned promptly to organisation
• Regular consultations, reviews and discussions with you the client during the programme delivery
• Ongoing support and consultation

• Managing Conflict on the Telephone
• Conflict Management Skills for Managers

Conflict Resolution NHS – ZOOM

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